Refund policy

You have 30 days after delivery to request a return. To qualify, a product must be unopened and unused, in its original packaging. You'll need your order number or proof of purchase.

Opened products
For hygiene reasons, we can't accept returns of opened or used products.

How to start a return
Email hello@shophalene.com with your order number. If we accept your return, we'll send you a return shipping label and instructions on how and where to send your package. If you send an item back before requesting a return, we can't accept it.

Damaged or incorrect items
Please inspect your order when it arrives. If a product is damaged, defective, or not what you ordered, email hello@shophalene.com within 14 days of delivery and we'll make it right.

Refunds
We'll notify you once we've received and inspected your return and tell you whether we approved the refund. We issue approved refunds to your original payment method within 10 business days. Your bank or card company may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, email hello@shophalene.com.

Exchanges
The fastest way to get a different product is to return the one you have and, once we accept the return, place a new order.

Questions
For any question about a return, email hello@shophalene.com.