FAQ
Clear answers about HALENE ingredients, routine, shipping, and returns. If your question isn't answered here, email hello@shophalene.com. We read everything and reply in plain language.
Ingredients
What is bakuchiol?
Bakuchiol is a skincare ingredient derived from the babchi plant. It is often used as a retinoid-free alternative for people who want visible skincare support without using traditional retinol.
How is bakuchiol different from retinol?
Bakuchiol is not retinol and is not a retinoid. Published research has compared bakuchiol with retinol in the context of visible signs of aging and tolerance. HALENE uses that ingredient research as context, not as finished-product clinical proof.
Are HALENE products fragrance-free and retinoid-free?
Yes. HALENE products are formulated without added fragrance and without retinoids.
What if my skin is sensitive?
Introduce one product at a time and patch test first. If you have a specific skin concern or are under a dermatologist's care, check with them before starting anything new.
The routine
How should I apply the routine?
Use the No. 01 Serum first, followed by the No. 02 Eye Cream, and finally the No. 03 Overnight Cream. The Routine is designed as three simple evening steps built around one active ingredient, bakuchiol.
Do I need all three products?
No. Each product is formulated to stand on its own. The Routine bundles all three at $108, compared to $128 when purchased separately.
How long until I see results?
Visible skincare changes take time. The study comparing bakuchiol with retinol measured results at about 12 weeks, so we recommend using HALENE consistently and avoiding overnight expectations.
Shipping
Where do you ship?
We ship within the United States, to all 50 states. We don't ship internationally yet.
How much is shipping?
Standard shipping is free on all U.S. orders. You will receive tracking by email when your order ships.
Returns
What is your return policy?
Unopened products can be returned within 30 days of delivery for a refund. For hygiene reasons, opened products can't be returned. To start a return, email hello@shophalene.com with your order number.
What if my order arrives damaged or incorrect?
Email hello@shophalene.com within 14 days and we'll make it right.